FAQ
Product
What is Migo?
Migo is an AI-powered patient monitoring platform developed by M2Call and Rigshospitalet to extend patient proximity beyond the bedside. Using intelligent camera technology, live video streaming, and real-time movement detection, Migo enables healthcare professionals to monitor patients remotely, respond faster to critical situations, and deliver safer, more efficient care. By supporting clinical workflows and optimizing staff resources, Migo helps healthcare teams maintain high-quality patient care in modern hospital environments.
What is Migo ICU?
Migo ICU is the intensive care version of Migo, specifically designed to support the unique monitoring needs of intensive care units. It uses AI-powered movement detection and real-time notifications to help nurses maintain continuous patient oversight, even when they are not physically present at the bedside. Migo ICU supports patient safety and care while improving workflow flexibility and resource efficiency.
What is Migo Room?
Migo Room is M2Call’s advanced patient room monitoring solution. Using intelligent dual-camera technology and continuous observation capabilities, it provides enhanced room coverage for isolated or mobile patients and delivers real-time notifications about relevant patient activity, helping healthcare professionals improve patient safety and workflow efficiency.
What is Migo Care?
Migo Care is M2Call’s core patient monitoring solution, designed to support healthcare professionals with continuous bedside observation, intelligent notifications, and improved patient oversight. It helps care teams identify situations requiring attention, enabling timely intervention and high-quality patient care while reducing the burden of manual monitoring.
How does Migo support clinical workflows?
Migo supports clinical workflows by providing real-time notifications when predefined, clinically relevant patient movements are detected. Healthcare professionals can immediately assess the situation through a live video feed and determine the appropriate response. This enables staff to maintain patient oversight while performing other clinical tasks, helping improve efficiency without compromising patient safety.
Patient Monitoring
What is digital patient observation?
Digital patient observation uses technologies such as cameras, artificial intelligence, and intelligent software to continuously monitor patients remotely. It enables healthcare professionals to receive notifications about relevant patient activity while maintaining patient oversight without requiring constant physical presence at the bedside. This can help reduce unnecessary patient disturbances and allow staff to focus their attention on the patients and tasks that require it most.
Can Migo be used across multiple hospital departments?
Yes. Migo is designed to support different clinical environments and can be adapted to department-specific workflows and monitoring requirements. While initially developed for intensive care settings, Migo can also support patient monitoring needs across a wide range of hospital departments.
ICU
How does Migo ICU support intensive care units?
Migo ICU provides continuous patient monitoring through AI-powered movement detection and live video streaming. Healthcare professionals receive real-time notifications when predefined patient movements are detected, enabling rapid assessment and intervention when needed. This helps improve patient safety, supports staff flexibility, and reduces the need for constant bedside presence while maintaining close patient supervision.
Ward
How can Migo support patients in hospital wards?
Migo helps ward staff maintain patient oversight through continuous digital observation, intelligent notifications, and remote visibility into patient rooms. This supports patient safety, enables timely responses to patient needs, and helps healthcare professionals manage their workload more effectively.
Compliance & Security
Is Migo a certified medical device?
Yes. Migo is a CE-marked medical device developed in accordance with the European Medical Device Regulation (MDR) and is classified as a Class IIa medical device.
Is patient data stored securely?
Yes. Migo is designed with patient privacy and security at its core. The platform uses secure data handling practices and technical safeguards to protect patient information and support healthcare organizations’ compliance requirements.
How does M2Call comply with GDPR?
M2Call designs and operates its solutions in accordance with the General Data Protection Regulation (GDPR). This includes implementing appropriate technical and organizational measures to protect personal data, ensure privacy, and support secure processing of patient information.
What certifications does M2Call hold?
Migo is a CE-marked Class IIa medical device under the European Medical Device Regulation (MDR). M2Call is also ISO 13485 certified, reflecting its quality management system for medical device development and manufacturing.
For the latest certification status and documentation, please contact M2Call directly.
Implementation
How long does implementation take?
Implementation timelines vary depending on the size of the deployment, infrastructure requirements, and integration needs. M2Call works closely with each healthcare organization to ensure a smooth and efficient implementation process tailored to local requirements.
Can Migo integrate with existing hospital systems?
Yes. Migo is designed to fit into existing clinical environments and can be integrated with relevant hospital systems and workflows, depending on local technical and operational requirements.
What training is provided?
M2Call and partners provides onboarding and training for both clinical and technical users. Training typically covers system setup, daily operation, monitoring workflows, notifications, and best practices to ensure successful adoption and ongoing use.
How can I book a demo?
You can book a personalized demo by contacting M2Call through the company website or by reaching out directly to the M2Call team. During the demo, our specialists will show how Migo supports patient monitoring, clinical workflows, and patient safety in your healthcare environment.